PURPOSE OF THE ROLE The Junior Manager is a hands-on operational leader who thrives in a fast-paced, high-performance environment. You will be responsible for leading, coaching, and driving results across a specialist non-voice Customer Care team, delivering support via chat, email, and digital platforms. This role is accountable for people leadership, performance delivery, and compliance, ensuring KPIs and service s
PURPOSE OF THE ROLE The Junior Manager is a hands-on operational leader who thrives in a fast-paced, high-performance environment. You will be responsible for leading, coaching, and driving results across a specialist non-voice Customer Care team, delivering support via chat, email, and digital platforms. This role is accountable for people leadership, performance delivery, and compliance, ensuring KPIs and service s